Frequently Asked Questions

 

 

 

What kind of services does Fresh Air Matters offer? 

  •  Fresh Air Matters offers A/C filter replacement plans, residential air duct cleaning, carpet cleaning, and HVAC coil cleaning maintenance service. 

How do I schedule? 

  • By clicking the "Book Now" link in our menu you will be prompted to select your preferred package, date, and time you wish for us to arrive at your home. 

A/C Filter Replacement Plans

How do you know what size A/C filter I have? 

  • When you schedule your personalized A/C Filter Disposal and Replacement Plan there is a section for additional notes. Within this section is where you tell us what size filter you have. 

What if I don't know the size of my filter? 

  • No problem! Let us know that you are unable to locate the size of your filter and we are more than happy to come to your home and check for you before the scheduled service. 

Is it more expensive to replace a filter larger than 1"?

  • Yes. Filters larger than 1" (one inch) are replaced, at minimum, every 60 days. Due to the size of the filter, there will be an additional $20.00 per filter added to your invoice.

Why do you clean my intake vent? 

  • Like your filter, the intake vent collects dust, mold, bacteria, pet dander, and other airborne allergens that can build up. Over time, this build-up will not only release into your HVAC system and circulate through your home, but it can also attach itself to your inner coils and cause HVAC failure if not taken care of properly. 

Can you clean my other vents? 

  • Yes. There will be a separate charge of $5.00 per additional vents. 

Do you offer a one-time service? 

  • Although we can clean the additional vents one time, the service we provide is done every 30, 60, or 90 days which creates peace of mind for you. We eliminate the worry of having to replace your filter every 30 - 90 days because we do it for you. 

Do I pay more if my furnace is in the attic?

  • No. You will pay the same amount no matter where your furnace is located. 

How long do I pay? 

  • As long as you want. No contract. No cancellation fees.

Do I pay monthly? 

  • It depends on the package you select. For the Fresh package, a 90-day payment will be collected automatically every 3 months and an invoice will be sent to you via email and/or text. Fresher package bi-monthly payment will be collected automatically every 60 days (2 months) and an invoice will be sent to you via email and/or text. Freshest package monthly payment will be collected automatically every month and an invoice will be sent to you via email and/or text. 

What plan is recommended? 

  • It depends. If your home can be considered high traffic (pets, children, continual exit/re-entry) the monthly plan (Freshest) is recommended. Otherwise, it depends on your personal preference. 

Can I cancel my service? 

  • Yes, however, we ask for a 30-day notice of cancellation if possible. 

Do you provide the filters? 

  • Yes! We provide the filters and replace them for you too. 

How do I get in contact with you if I have any questions? 

Air Purifiers

 

How many square feet can they purify?

  • Our air purifiers differ in their range of air purification from around 500-700 sq ft to around 1500 sq ft. 

 

What is the return policy? 

  • All air purifiers can be returned for the full price, shipping not included up to 30 days after the completion of the sale. 

How often should I change the filters? 

  • Each model ranges in filter replacement schedule from 6 months to 5 years. 

Does Fresh Air Matters ship the Air Purifiers? 

  • Yes. Shipping costs are automatically added to your shopping cart at checkout. We ship to all 50 states within the United States. 

Residential Air Duct Cleaning

How much does Fresh Air Matters charge per vent? 

  • All vents are included in the price. 

Is the price per unit? 

  • Yes, however, prices also may be affected by the number of floors in your home.

How will I know if my requested date/time is approved? 

  • A Fresh Air Matters representative will be in contact with you once your request has been submitted. 

What kind of machine do you use? 

  • Rotobrush with multiple attachments. 

What kind of chemicals do you use? 

  •  None. We only use chemicals if absolutely necessary. 

How often should the ducts be cleaned?

  • With regular filter replacement, the air ducts are recommended to be cleaned every 3-5 years. 

Carpet Cleaning

How often should my carpets be cleaned?

  • It is recommended to have your carpets cleaned about once a year. 

Do prices vary per room?

  • Prices vary between rooms, stairs, and hallways. 

Refer to the Carpet Cleaning page for more information. 

HVAC Coil Cleaning

What does it mean, "per coil"? 

  • Your HVAC system generally has two coils. One is in the furnace and the other is located on the outdoor unit, otherwise known as the condenser. 

Is it important to have the coils cleaned regularly?

  • Yes! Your coils are among the most important aspects of HVAC efficiency.