F.a.q.

Where are your service areas?

Our plans and services are reserved for North Texas cities within the Dallas/Ft. Worth metroplex. Those cities include but are not limited to, Frisco, Mckinney, Allen, Plano, Little Elm, Prosper, Celina, Lewisville, Carrollton, Dallas, and more. If your city isn't listed, contact us for confirmation.
What kind of plans and services does Fresh Air Matters offer?

Fresh Air Matters offers local HVAC and indoor air quality plans and services proven to clean your indoor air and maintain maximum HVAC efficiency, air circulation and filtration. These plans and services include air duct cleaning, carpet and upholstery cleaning, whole-home and UV purification installation.
How do I schedule?

By clicking the "Book Now" link in our menu you will be prompted to select your preferred package, date, and time you wish for us to arrive at your home. Or, contact us for scheduling help.
How much does Fresh Air Matters charge per vent?

Our air duct cleaning service is unlike most companies because we do not charge per vent. Instead, our air duct cleaning service is priced per unit and that price includes unlimited return and supply vents.
How is the air duct cleaning service priced?

Unlike most companies, our service is priced per unit.
How will I know if my requested date/time is approved?

A Fresh Air Matters representative will be in contact with you once your request has been submitted.
What kind of machine do you use?

Rotobrush with multiple rotating brush attachments.
What kind of chemicals do you use?

None. We only use chemicals if absolutely necessary.
When would chemicals be used?

The only time chemicals will be used is if the air duct technician identifies the presence of mold or mildew that would require removal and treatment. Although this is rare, it does happen. In this case, the technician would complete the initial service and the discussion over treatment options would be had.
How often should the ducts be cleaned?

With regular filter replacement, the air ducts are recommended to be cleaned every 3-5 years.
Is the process messy?

The process of cleaning your air ducts can be rather messy. Even if all of your items are covered indoors, the allergens still enter your home and circulate through the air. That's why we do things differently. Instead of cleaning every vent in your home with the potential to diminish your indoor air quality, our air duct cleaning technician will go through your furnace. This way any allergens that escape the vacuum of the air duct cleaning machine will enter your attic or furnace closet instead of your home.
How often should my carpets be cleaned?

It is recommended to have your carpets cleaned about once a year.
Do prices vary per room?

Prices vary between rooms, stairs, and hallways.
How do carpets affect indoor air quality?

Your carpet collects the indoor airborne allergens and pollutants within the fibers. When agitated, those allergens and pollutants are released back into the air you breathe. Refer to the Carpet Cleaning page for more information.
Is there a minimum room amount?

Yes. There is a minimum of two rooms, or $85, in order to schedule your carpet cleaning service.
Does Fresh Air Matters also clean sofas and loveseats?

Yes. Fresh Air Matters offers upholstery cleaning for sofas, and love seats. However, there is a minimum of $85 in order to schedule our upholstery cleaning service.
What is the difference between them?

The Dust Free Active Air Purifier is an in-duct whole-home air purifier combining multiple technologies to offer best in class active air purification indoors, effectively reducing bacteria, dust, viruses, odors, allergens, volatile organic compounds, respirable particulate, and more. Dust-Free Active Air Purifier utilizes multiple technologies that include UV-C light, ionic oxidation, and negative ionization to purify indoor air and surface. The Air Purifier UV Light is installed in the duct for HVAC AC Duct Germicidal Filter. The Air Purifier Ultraviolet Light HVAC Dual lamp is 120V UV-C dual light. This is a powerful UVC unit that is rated for Air systems 1-5 tons, kills up to 99.9% of existing mold, mildew, and airborne viruses, and will prevent them from ever growing again and spreading. By killing and preventing airborne contaminants you will be less susceptible to allergies, asthma, breathing problems, headaches, dizziness, neurological problems, and other long-term health problems caused by mold, mildew, and airborne viruses.
Which does Fresh Air Matters recommend?

Depending on your air purification needs and budget, each has its benefits. The Single UV bulb has a smaller light radius than that of the double bulb and less light frequency. The double bulb and single bulb are budget-friendly, but the double bulb is more expensive. Both models inhibit the growth of microbes that spread on your coils within your furnace. The whole-home air purifier costs more but is a dust-free air purifier/air scrubber that offers best-in-class active air purification indoors, effectively reducing bacteria, dust, viruses, odors, allergens, volatile organic compounds, respirable particulate, and more. Dust-Free Active Air Purifier utilizes multiple technologies that include UV-C light, ionic oxidation, and negative ionization to purify indoor air and surface. If it is within your budget, the Whole-Home air purifier is what we recommend.